If you receive a damaged item, we will gladly resend a replacement. Please email a clear photo of the damage so I can take care of it right away.

If you are not satisfied with your purchase and would like to exchange it, please mail back the original item. We gladly accept exchanges if you contact us within 7 days of delivery. Buyers are responsible for return shipping costs and any applicable customs fees.

No returns or exchanges on personalized or custom commission pieces.

We do not accept cancellations on shipped items, so please ensure you’ve read all listing details before purchasing. Feel free to email me with any questions before placing your order.

Please contact me if you have any issues with your order.

What if your USPS-tracked package is lost?

Based on experience, here are the recommended steps:

1. If your package is marked “Delivered” (including to a community mailbox, parcel locker, or front door), please first check with members of your household, neighbors, or your local building office in case it was misdelivered.

2. Contact us and we will assist further